Real-Time Order Tracking for an Enhanced Customer Experience

Deliver a smooth post-purchase journey with real-time order tracking for your customers. With the CXS Track Orders app, shoppers can effortlessly monitor their shipment status, access the latest delivery updates, and stay informed at every stage of the order journey, without needing to reach out to support. This not only minimizes customer inquiries but also builds trust and transparency, so buyers feel confident and reassured about their purchases from your store.

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Advanced Features

These features give you more control over how orders are tracked, updated, and shared with your customers.

Customize Your Tracking Page

Create a tracking page that fits your store’s branding and style. You can update the design, change the URL, and adjust the content so customers get a consistent experience while tracking their orders.

Shipment Table for Easy Management

Manage all your shipments from one place with a clear and organized table so you can quickly check key details like order ID, tracking number, carrier, last update, and more. This helps you stay organized as your order volume grows.

Flexible Email Notification Settings

Decide when and how customers receive tracking emails and choose specific events to trigger notifications and customize email subject and content using dynamic details like order and shipment info.

Shipment Analytics and Performance Insights

Monitor your shipping performance with an easy-to-understand analytics dashboard. Track important metrics like total shipments, delivery rate, transit time, pending orders, and overall status so you can make better decisions and improve operations.

Create Custom Shipment Status

Add your own shipment stages to keep customers informed from the start. Create statuses like “Packing” or “Ready to Ship” to give better visibility before the order is handed over to the carrier. This improves transparency, builds trust, and reduces “Where is my order?” queries.

Convenient Tracking for Your Customers

Give your customers flexible tracking order tracking option. They can track their orders using either their order ID and email address or simply the tracking number, making this whole process more convenient.